Droxy AI

A one-sentence summary

Droxy AI is a code-free platform for creating customer-side AI agents; it enables the conversion of corporate websites, PDF files, Google Drive content, YouTube videos, as well as text and video materials into knowledge bases, and it allows the deployment of customer service, sales, and booking assistants across websites, social media messages, and phone channels.

Tool Introduction

Droxy is operated by Droxy Inc., and its products have evolved from initial content-based chatbots to multi-channel customer interaction platforms. Companies can uniformly configure the knowledge, tone, models, tools, and brand appearance of the agents, and they can monitor conversations in their inboxes as well as take over handling them manually when necessary.

The platform charges based on metrics such as knowledge tokens, message tokens, call minutes, replies to comments, and knowledge items per agent. Different models have varying consumption rates, and tokens required for non-English content such as Chinese typically consume more resources than those needed for simple English text.

Agent types and working methods

Main functions

Multi-channel corporate knowledge base

Users can import PDFs, YouTube videos, Google Drive files, websites, plain text, and MP4 videos. The processed knowledge is made available for use by multiple agents, thereby reducing the need to maintain the same content in each channel separately.

Website AI customer service

The website agent can access the company’s knowledge base to answer visitors’ questions instantly, and it allows for the selection of a specific brand tone as well as appropriate response models. It can be implemented using chat bubbles in the corners of pages, or a full chat interface can be integrated in a designated area.

WhatsApp and Instagram message Agent

The platform allows connection to WhatsApp Business and Instagram business accounts, enabling agents to handle private messages continuously and to manage requests for manual assistance. Once a WhatsApp number is connected, it can only be used by that agent; any migration of existing account credentials must be carried out with care.

AI Phone Agent

The paid plans include a certain number of minutes for calls; it is possible to obtain numbers in the United States or Canada, as well as to use Twilio numbers or custom SIP relays. Calls are billed based on the actual number of seconds they last, and once the allocated quota is reached, no new calls can be made.

Model selection and knowledge constraints

Official examples include models such as GPT-4o mini, Claude Sonnet 4.6, and Gemini 3 Flash. Administrators can restrict agents to providing answers based only on the knowledge that has been imported, and they can also set rules for how to handle situations where such knowledge is missing.

Customization of behavior, tone, and appearance

Users can define roles, personalities, communication styles, welcome messages, colors, and avatars, and they can also refine the instructions for agents using a prompt generator. Website deployment also allows for adjustments to size and brand appearance.

Clue and contact management

Droxy links conversations to contacts and can extract names, email addresses, phone numbers, and social media details. Contacts can be searched, filtered, annotated, and the full history of interactions across different agents can be viewed.

Unified inbox and manual takeover

Conversations from all channels can be filtered in a unified inbox by date, channel, label, status, Agent, and contact. When human intervention is needed, the automated responses can be paused or taken over to prevent the AI from continuing to respond automatically.

Dialogue analysis and custom extraction

The system can analyze intentions, emotions, resolution status, key topics, and next steps, and it allows the creation of custom fields such as strings, enums, numbers, booleans, and arrays. This capability is useful for converting unstructured conversations into sales or operational data.

Reservations, recommendations, and business tools

The official website lists features such as automatic collection of customer information, intelligent product recommendations, and booking capabilities for customer interaction. The tools available to different Agents vary; it is necessary to enable each one individually on the configuration page and test them.

Zapier and custom APIs

The platform supports Zapier for connecting to external applications, and it provides APIs for plans at the Advanced level and above. Businesses can use these APIs to carry out automated tasks such as initiating conversations, receiving responses in real time, creating Agents, or saving sessions.

Enterprises use their own model keys.

Enterprise customers can connect to keys from external providers such as OpenRouter and OpenAI, allowing related message, voice, or knowledge processing to be billed according to the provider’s rates. This approach allows them to bypass the token limits set by Droxy, but it does not remove other restrictions associated with other products.

Restrictions on knowledge materials and documents

How are tokens calculated?

Knowledge tokens are consumed when uploading knowledge items, and deleting such items does not restore the amount of tokens used that month; message tokens are used both for sending alerts and for responding. Both types of tokens are reset on a monthly basis, and once the limit is reached, the corresponding functions are suspended.

Usage tutorial

Create an AI customer service system for websites

1. After registering an account, go to Agents and create a new Website Agent.
2. Import websites, FAQs, PDF documents with selectable text, or files from Google Drive, and remove outdated and conflicting content.
3. Set the Agent role, brand tone, response boundaries, and the approach to handle situations where knowledge is lacking.
4. Select a model that balances cost and quality, and activate the necessary tracking, scheduling, or manual intervention tools.
5. Customize the avatar, colors, welcome message, and chat size, and check readability in the preview.
6. Add the target domain to the allowed list, then select the chat bubble or Iframe deployment code.
7. Verify common issues, unknown issues, and sensitive issues in the testing environment, and then roll out the system after manual intervention.

Connect to WhatsApp Business

1. Prepare a Meta business account and a phone number dedicated to the agent, and first assess the impact of migrating the existing number.
2. Select WhatsApp in Integrations and start the connection process.
3. Log in to Facebook, select or create a business profile as well as a WhatsApp Business Account.
4. Add and verify the phone number, and grant Droxy the access rights to the business account it needs.
5. Create a WhatsApp Agent by selecting the connected account and phone number.
6. Configure knowledge, models, knowledge constraints, emojis, and manual takeover requests.
7. Use a test number to verify identity recognition, language settings, failure recovery mechanisms, and manual intervention, before making it available to external users.

Use the Droxy API

1. First, confirm that the account is of type Advanced or Enterprise, and then open the API section in the dashboard.
2. Create an API key and copy it immediately to a secure key management tool; it will not be displayed in its full form again after the window is closed.
3. Select the desired functions such as chatting, streaming chat, Agent management, or session saving.
4. Use x-api-key for authentication in the request headers; do not include the key in the frontend code.
5. First, use a testing agent to verify the request body, error codes, as well as handling of overlimits and timeouts.
6. Rate limiting, log anonymization, a maximum number of retries, and key rotation are implemented upon going live.
7. On the Usage page in the settings, continuous monitoring is provided for the usage of knowledge, messages, calls, and storage.

Multi-channel deployment

Prices and packages

As of August 22, 2026, Droxy offers a free Starter version as well as three paid plans: Basic, Advanced, and Enterprise. The annual payment rate is 20% lower than the monthly rate; the final taxes and amounts due are specified on the purchase page.

Suggestions for package selection

• Starter is suitable for verifying the interface and basic Agent processes, but the specific free quota should be as indicated on the dashboard.
• Basic is suitable for small websites and those with a low volume of customer support; the API is not available in this version.
• Advanced is suitable for high volumes of messages, extensive functionality, custom integrations, and offers APIs.
• Enterprise is suitable for organizations with high usage volumes, multiple channels, white-labeling options, and their own model keys.
• For higher limits or specialized advice, please contact sales to obtain a customized solution.
• All plans support upgrading, downgrading, or cancellation; however, the date when the changes take effect should be checked on the billing page.

The effects after reaching the limit

• Once the message tokens are exhausted, the text Agent can no longer generate responses.
• Once the knowledge tokens are exhausted, no new knowledge items can be uploaded that month.
• Once the minutes for calls are used up, no new phone sessions can be initiated.
• Deleting a knowledge item does not restore the consumed knowledge tokens.
• Chinese and complex models may consume more tokens than simple English tasks.
• You can upgrade to a higher package or contact the authorities to adjust the limits; do not assume that the system will automatically charge extra.

Phone and number capabilities

All paid plans include the option to obtain a number in the United States or Canada, or to use an existing Twilio number. Numbers from countries other than the United States and Canada usually require additional verification through Twilio in order to be used via Elastic SIP Trunk.

• Each phone agent can be connected to only one number at a time; after that it can be disconnected and replaced with another number.
• The call quota is calculated based on the total duration of active calls, not just the time when the AI speaks.
• Twilio trial accounts generally only accept verified calling numbers, and there may be restrictions on answering calls during testing.
• Before enabling recording, transcription, and automatic analysis, it is necessary to check the relevant notification and consent rules in your area.
• When connecting to a manual operator or the public telephone network, third-party communication fees may also arise.

Unified inbox and analytics

The unified inbox aggregates conversations from various channels such as websites, WhatsApp, Instagram, and phone calls; it allows for filtering by status, tags, contacts, agent, and analysis results. Administrators can read the full conversations, view recordings, and take over control when necessary.

Custom dialogue extraction allows information such as requirements, budget, product interests, satisfaction levels, and next steps to be converted into fields. The results of this extraction may still contain errors; manual verification is required in cases involving sales commitments, complaints, or personal data.

Which users are it suitable for

• Small and medium-sized enterprises: Use website agents to handle common issues, pre-sales inquiries, and lead generation.
• E-commerce team: Connects the website with messaging channels, providing product recommendations and pre-order inquiries.
• Service provider: Filter requirements and schedule appointments via phone and messaging agents.
• AI automation service providers: Deliver solutions to clients through white-labeling, sharing, and multi-Agent management.
• Development team: Utilize APIs above Advanced level as well as Zapier to integrate with existing business systems.
• Enterprises with high usage: They can control supplier costs using the model keys provided by Enterprise.

Typical use cases

• Convert the help center and product manual into a 24/7 online customer service system, and request human assistance for unknown issues.
• Automatically respond to inquiries about business hours, service areas, and booking rules on WhatsApp and Instagram.
• Use a phone agent to answer missed calls and collect the name, requirements, and available contact times.
• Extract the budget, intentions, products, and next steps from the conversation to create a filterable list of leads.
• Use Zapier to send qualified leads to CRM, spreadsheets, or notification workflows.
• Use the API to pass sessions from existing applications to Droxy for response and record-keeping.

Product advantages

• Channels such as websites, private messages, phone calls, and comments can be managed on the same platform.
• Knowledge materials include websites, documents, cloud storage, videos, and plain text, with comprehensive import options.
• It supports fine-grained configuration of knowledge constraints, tone, models, tools, and brand appearance.
• A unified inbox, contacts, and custom extraction make it easier to integrate conversations into business processes.
• The public price shows the quotas for knowledge, messages, calls, and comments at the same time, making it easier to estimate the scale.
• It also offers Zapier, API, Twilio, and SIP, supporting both no-code approaches and integration by developers.
• Enterprise can include model keys, making it suitable for organizations with high usage levels that wish to control the costs associated with models.

Usage restrictions and precautions

• AI may still misinterpret business policies, fabricate answers, or choose the wrong information when faced with conflicting knowledge.
• Scanning PDFs does not process the images within them; text recognition must be performed first or another method should be used.
• Deleting knowledge does not result in the restoration of the tokens for that month; it is necessary to clean up the data and verify it in batches before performing bulk import.
• Different models have varying consumption levels, and the message tokens included in a package cannot be simply converted into a fixed number of sessions.
• The API is available only to users with an Advanced plan or higher; Basic plan users cannot integrate it using the public interfaces.
• Phone and messaging services are also subject to constraints imposed by Meta, Twilio, regional numbering plans, and third-party fees.
• Automatic contact extraction may involve names, phone numbers, and social media information, and it requires a legal basis for processing.
• The specific amount allocated for the Starter plan is not specified in the current price list, and it cannot be assumed that all its functions will be available prior to registration.

Privacy and data security

Droxy handles corporate knowledge, visitor messages, contacts, calls, recordings, and analysis fields, and may send requests to selected model providers. Before deployment, it is necessary to review the privacy policies, data processing agreements, storage locations, retention periods, and subcontractors.

Google Drive, Meta, Twilio, Zapier, as well as services that provide their own model keys, all contribute to expanding the scope of data flow. Companies should adhere to the principle of least privilege, and carefully review the account permissions and data policies associated with each external service.

Security checklist before going live

• Only the data necessary to answer business questions is imported, while keys, contracts, and internal notes are removed.
• Establish boundaries between public knowledge and internal knowledge to prevent customer agents from accessing employee or financial data.
• Set responses to automatic rejection or manual handling for unknown, refund, medical, legal, and complaint issues.
• Restrict access to the administration backend, model keys, Meta accounts, and Twilio credentials.
• Set deletion and export schedules for logs, recordings, contacts, and custom fields.
• Periodically use prompting questions to test whether the Agent leaks prompts or unauthorized knowledge.

APIs, SDKs, and open-source status

Difference between Droxy API and built-in keys

The Droxy API is used to invoke Droxy’s Agent and session capabilities from external systems; the built-in keys in Enterprise allow Droxy to use the user’s own model provider account. The purposes, permissions, and billing models for these two approaches are entirely different.

Basic information

Recommendation score

Recommendation score: 4.4 / 5. Droxy AI offers comprehensive functionality for importing knowledge, handling website and social media messages, managing calls, providing a unified inbox, offering analysis tools, as well as support for Zapier and APIs; its pricing and various subscription plans are also quite transparent.

The main costs relate to the need for continuous management of multi-dimensional quotas, third-party channels, and model usage. It is suitable for companies that are willing to organize their knowledge carefully, establish mechanisms for manual intervention, and implement data governance; it is not appropriate for high-risk automated responses that operate without any supervision.

Frequently Asked Questions

Is Droxy AI free?

A free Starter plan is available, but the current public price list does not specify the exact amount of usage that is included in this free tier. For full multi-channel functionality and higher usage levels, Basic, Advanced, or Enterprise plans are required.

How much is the lowest priced subscription plan?

The Basic plan costs $20 per month; the annual version comes to $16 per month. It includes 600,000 knowledge tokens, 3 million message tokens, 10 knowledge items per agent, 30 minutes of call time, and 100 replies to comments.

Can I upload a scanned PDF?

It cannot be parsed directly; a PDF must contain selectable text, and page images will not be extracted. Scanned files need to have their text recognized first.

What are the limitations of PDFs and videos?

For PDF files, a maximum of 5 files per batch are allowed, with a total size of 1000 MB; MP4 files can be up to 120 minutes long and also have a maximum size of 1000 MB. Clear audio quality helps with the transcription of videos.

Is it compatible with WhatsApp and Instagram?

It is supported, but a corresponding business account is required. The WhatsApp numbers designated for this purpose are intended for agents, while regular Instagram accounts need to be converted into business accounts first.

Can you answer the phone?

Yes, the paid plan includes a certain number of minutes for calls as well as a number in the United States or Canada; Twilio numbers can also be used. Recording and transcription must comply with the local regulations in force.

What happens when the token limit is reached?

When the message limit is reached, no further responses can be generated; once the knowledge limit is exceeded, further uploads are prevented. After the allotted number of minutes for calls is used up, new calls cannot be initiated. It is possible to upgrade the plan or contact the authorities to adjust these limits.

Does Droxy provide an API?

Available; users at the Advanced level and above can create API keys, which enable features such as chatting, streaming responses, and the use of Agents in sessions. The Basic and Starter tiers do not support deployment via API.

Does Droxy have an official SDK?

No official language SDK was found; developers can directly use the API documentation to make calls, and handle authentication, retries, logging, and rate limiting on their own.

Is Droxy open source?

It is not open source; no official source code repository or open-source license has been found. The ability to call APIs and connect to third-party models does not mean that the platform’s source code is available publicly.

Can I use my own model key?

Enterprise supports the connection to external model provider keys for message, voice, or knowledge processing. The costs associated with these providers are borne by the enterprise, and other restrictions imposed by Droxy remain in effect.

Summary

Droxy AI integrates a knowledge base, website customer service, social media messages, phone calls, a unified inbox, contacts, and conversation analysis to create a comprehensive customer interaction platform. For companies that need to deploy services across multiple channels, it offers more functionality than a simple web chat component.

The quality of the final outcome depends on knowledge refinement, definition of response boundaries, selection of models, human intervention, and privacy management. It is recommended to start by using the Starter or Basic versions to test a low-risk scenario, and then proceed to using real tokens, call data, and channel data for more advanced applications.