Glass Health

What is Glass Health?

Glass Health is a clinical AI platform designed for doctors, clinics, and medical technology teams. It integrates environmental patient record-keeping, clinical Q&A, differential diagnosis, treatment planning, and coding suggestions into a single workflow.

The platform also offers separate patient services and developer APIs, but the terms, data authorization requirements, and compliance conditions applicable to each of these interfaces are different. AI-generated outputs can only serve as a supplement to professional judgment; they cannot replace a doctor’s diagnosis, treatment, or emergency care services.

Main functions

Environmental medical record keeping

• During the consultation, the doctor-patient conversation is captured and organized into a structured draft of clinical records.
• It supports over 60 different document types, including medical histories and physical examination records, progress reports, discharge summaries, and referral letters.
• Environmental logging is available in over 62 languages, making it suitable for multilingual medical teams.
• All drafts must be examined, revised, and approved by clinicians before they can be included in the official medical records.

Differential diagnosis and clinical reasoning

• Differential diagnoses are formulated based on symptoms, medical history, and examination results, along with evidence supporting or opposing each diagnosis.
• It can indicate the high-risk situations that need to be ruled out prioritarily, as well as subsequent questions and directions for further examinations.
• Max Mode and advanced models are designed for more complex clinical reasoning tasks.
• Models may miss rare diseases, misinterpret patient backgrounds, or draw incorrect conclusions; they cannot make diagnostic or treatment decisions on their own.

Evidence-based Q&A and treatment plans

• The answers will cite clinical guidelines, research literature, and drug labels, to facilitate access to the original evidence for verification.
• The official website states that its search scope includes over 38 million peer-reviewed citations as well as more than 150,000 FDA drug labels.
• It can organize diagnostic steps, treatment options, medication considerations, and follow-up plans for a list of problems.
• Citing a source does not necessarily mean that the conclusion is correct; doctors still need to check the target audience, the date of publication, and the full context.

Medical coding and documentation

• Suggestions for E/M, ICD-10-CM, and CPT codes can be provided based on the medical records.
• The encoding will display the criteria underlying medical decisions, aiding doctors in determining whether to support a submission.
• It can also generate patient instructions, discharge guidelines, prior authorization forms, and medical record summaries.
• Ultimately, the responsibility for coding and reimbursement remains with the medical institutions and professionals.

EHR integration

• The Max solution lists integrations with Epic, eClinicalWorks, athenahealth, and Elation.
• The platform obtains patient context through SMART on FHIR, thereby reducing the need for copying and pasting as well as switching between workflows.
• The connection to EHR requires assistance from Glass and the medical institution; it is not enabled automatically upon registration.
• The core clinical functions can still be used independently even in the absence of EHR integration.

Which users are it suitable for

• Practicing physician: Assists with medical record keeping, handles clinical questions and answers, and prepares diagnostic differentials and treatment plans.
• Residents and medical educators: Practice structured clinical reasoning and verify evidence-based information.
• Clinics and medical groups: unified document templates, coding, and EHR workflows.
• Medical software team: Builds features for Q&A, triage, medical records, transcription, and patient education through APIs.
• Ordinary patients: They use the separate patient portal to access general health education information and discuss it with their own doctors.

Price of the Glass Health clinical version

The following are the monthly payment options for doctors as of August 28, 2026. The specific usage limits are not fully specified in the public pricing details; it is necessary to check the benefits available in one’s account before making a purchase.

Packages, ad displays, EHR implementation, as well as taxes and usage limits may change. Organizations conducting procurement should also verify the BAA, the scope of implementation, and the final terms on the settlement page.

Developer API pricing

The Glass Developer API operates on a model of a minimum monthly charge combined with pay-as-you-go pricing. The prices listed below are also valid as of August 28, 2026.

Each response will indicate the actual amount of tokens used. Before integrating the solution into production, it is necessary to refer to the API console, the contract, and the current terms of the BAA.

How to use Glass Health

1. Choose the doctor version, patient version, or developer portal based on your role.
2. Doctors and institutions first verify account permissions, privacy agreements, and whether a BAA is required.
3. New workflows should first be tested using synthetic or anonymized data.
4. Enter complete information on medical history, symptoms, tests, and medications; avoid providing only partial details.
5. Check the differential diagnoses, treatment recommendations, and supporting evidence; do not rely solely on the conclusions.
6. Check the date of the guidelines, the drug label, contraindications, and individual patient differences.
7. Edit and sign the draft medical record; the clinician bears the ultimate responsibility for the decision.
8. Reassess EHR integration and organization-wide deployment after a small-scale pilot.

APIs and technical integration

• The Messages API supports clinical Q&A, differential diagnosis, treatment planning, and patient summary.
• The Scribing API can transcribe audio and generate clinical notes based on selected options.
• Glass 5.5 is the currently recommended model, while Glass 5.0 is reserved for teams that require version continuity.
• The interface is authenticated using a dedicated API Key, which must be stored on the backend and must not be exposed in the browser code.
• The organizational level rate limit is set at 100 requests per 60 seconds, with restrictions also applied to input and output tokens.
• The platform offers managed APIs, but as of the verification date, neither the core models nor the entire platform were found to be open source.

HIPAA, BAA, and key privacy points

• The developer API provides infrastructure that complies with HIPAA, and healthcare institutions can accept a BAA as part of the setup process.
• Only when applicable BAA or separate agreements cover it, are the corresponding data processed in accordance with the specified HIPAA workflow.
• A regular direct registration relationship does not automatically make Glass a HIPAA business partner just because health information is involved.
• Synthetic or de-identified data should be used during the development and evaluation phases, while actual PHI should be processed only after a suitable BAA has been signed.
• The data authorization for patient services differs from that used by doctors; consumers should read the current privacy policies and terms carefully before uploading any data.
• The service is intended for users aged 18 and above, and there are also regional and usage-based restrictions regarding access for patients.

Important medical restrictions

• Glass does not provide first aid services; in case of emergencies such as chest pain, difficulty breathing, or symptoms of a stroke, it is necessary to contact the local emergency services immediately.
• The patient side only provides general health information; it does not establish a doctor-patient relationship, nor can it prescribe medications, diagnose conditions, or develop treatment plans.
• The clinical side serves as a decision-support tool; doctors must independently verify the outputs and consult relevant evidence.
• AI may generate hallucinations, biases, outdated information, or incorrect codes, and it should not be used to enter medical records without review.
• The organizational deployment must include considerations related to security, data retention, permissions, audit logs, and clinical governance assessment.

Frequently Asked Questions

Can Glass Health be used for free?

The doctor version offers Glass Lite for free, which includes limited environmental documentation and clinical decision support, and is sponsored by advertisements.

Can Glass Health replace a doctor’s diagnosis?

No. The clinical version serves only to assist in professional decision-making, while the patient version provides only general health information; all medical decisions must be made by qualified doctors.

Is Glass Health compliant with HIPAA?

The platform provides compliance infrastructure and BAA for medical workflows, but it is necessary to verify whether specific accounts, agreements, and deployments are covered by the BAA.

Which EHRs is Glass Health compatible with?

The Max solution lists Epic, eClinicalWorks, athenahealth, and Elation explicitly, and assistance is required for setting up the connections.

Does Glass Health provide developer APIs?

Available. The API covers clinical messaging and medical record transcription; the minimum monthly fee is 250 dollars, and charging is based on the number of model tokens and the duration of the audio.