Kimiya AI

A one-sentence summary

Kimiyi AI is a platform for enterprise use that provides AI-powered digital employees and code-free intelligent agents; it can convert documents, web pages, and business-related materials into knowledge bases, and offer services through digital avatars, chat, phone calls, and various other tools.

What is Kimiyi AI?

Kimiyi AI is operated by Innocorn Technology Limited, and its functions currently include customer support, sales, data analysis, marketing, and content design. The platform enables users to select or create AI Agents, add knowledge to them for previewing, and then deploy them in business scenarios.

The old name of the database was Kimiya AI, while the current product page uses Kimiyi AI. The descriptions and SEO fields should employ the current brand name, in order to avoid confusion with other models or applications that share the same name.

Overview of Core Competencies

AI Agents and Digital Humans

Users can choose avatars from a variety of ages, appearances, and styles, or they can create custom Avatars based on the needs of their brand. These intelligent agents can answer questions using natural language, and they can serve as website customer service representatives, virtual receptionists, training assistants, or sales aides.

• Choose an existing digital avatar or apply for a custom one.
• Define the agent’s identity, responsibilities, and response boundaries.
• Upload documents or add web knowledge.
• Check the tone and facts through a preview.
• Deploy to a website or business workspace.
• Review the conversations and continuously refine the knowledge.
• Hand it over to human handling when necessary.

Digital avatar enhancements improve the appearance of the interface, but they do not automatically increase the accuracy of responses. It is still necessary to test the coverage of knowledge, the rules for refusing answers, the handling of sensitive information, and the procedures for manual upgrades before deployment.

The process of creating an agent

1. Create an account and generate a new AI Agent.
2. Select an Avatar from the image library or create a custom character.
3. Fill in the name, responsibilities, tone, and target audience.
4. Upload documents or add web content that needs to be studied.
5. Set the answer scope, tasks, and business rules.
6. Raise common and boundary issues in the preview environment.
7. Correct incorrect information, vague instructions, and non-compliant responses.
8. Choose deployment methods such as website, workspace, customer service, or phone.
9. After going live, check the conversations, failure cases, and instances where assistance from a human agent was required.
10. Regularly update the documents and redo the regression tests.

Knowledge base Q&A

The platform allows business knowledge to be added to the agents via documents and web pages; based on this knowledge, the agents generate responses that are relevant to the context. It is suitable for importing product descriptions, help articles, policies, training materials, and frequently asked questions.

Just because the system can read information does not mean that it will always interpret that information accurately in its responses. When dealing with matters related to prices, commitments, returns, healthcare, law, and finance, it is necessary to establish clear boundaries and rely on human verification.

Live Chat and human customer service

Live Chat is used to handle real-time inquiries from website visitors; AI agents answer common questions first, while human intervention is required in more complex situations. Businesses can use it to provide 24/7 basic support, while still relying on humans to deal with complaints, abnormal orders, and sensitive issues.

• Automatically answers common questions about products and services.
• Gather the basic needs of visitors.
• Use the corporate knowledge base during sessions.
• Identify problems that cannot be solved and escalate them.
• Have the human customer service agent take over after reviewing the context.
• Identify knowledge gaps through conversation records.

AI Phone Call

AI Phone Call makes use of voice intelligents to carry out automated phone tasks, which can be used for notifications, follow-ups, scheduling appointments, or initial qualification screening. Companies need to prepare scripts for these calls, specify how identity information should be disclosed, set rules for transferring calls to human operators, and define the lists of people who may be contacted.

Automatic outbound calls are subject to rules regarding privacy, marketing communications, recording, and robotic calls. Users must obtain the necessary consent, provide a way to opt out, and avoid making bulk calls without authorization.

AI for recruitment and resume screening

AI Interview and CV Screening are used to assist with the initial screening of candidates; they help teams organize resume information, pose standard questions, and prepare evaluations of candidates. They can help reduce repetitive tasks, but they cannot replace the final judgment of recruiters.

• Identify and filter the criteria based on job requirements.
• Read the resume and extract relevant experiences.
• Ask the candidates the same initial questions.
• Record the responses and generate evaluation materials.
• Submit the eligible candidates to the recruitment staff.
• Retain manual review and appeal channels.

Recruitment algorithms may amplify biases present in training materials, job descriptions, and past decisions. When age, gender, health status, ethnicity, disability, or other protected characteristics are involved, the collection and inference of such data should be restricted, and fairness audits must be conducted.

AI data analysis and office assistant

An AI Data Analyst can help analyze documents or business data by extracting summaries, identifying trends, and suggesting actions. Office assistants can also handle the creation of document summaries and the organization of tasks, making them useful for preparing preliminary drafts for further manual analysis.

AI analysis does not produce audited financial, scientific, or statistical conclusions. Missing input data, incorrect field definitions, or vague instructions can all lead to seemingly reasonable but incorrect results.

Emails and marketing content

The AI Email Assistant can generate personalized draft emails based on the recipient and the purpose of communication, making it suitable for sales follow-ups, customer service, and internal collaboration. Users should check the contact information, commitments, prices, privacy policies, and options for cancellation before sending the emails.

• Generate drafts for the first contact and subsequent follow-ups.
• Adjust the tone according to the customer’s background.
• Convert the key points of a meeting or conversation into an email.
• Prepare customer service responses and explanations for questions.
• Generate multiple versions for different audiences.
• It should be sent after being reviewed by employees.

Creation of images, videos, and PPTs

Kimiyi AI also offers the ability to generate images, videos, and presentations for use in marketing materials, training content, and business reports. The free version only includes Lite Image Generation; full image generation and other features may be subject to restrictions related to the plan chosen and the available credits.

When generating media content, errors in text, distorted images of people, brand conflicts, and issues related to third-party rights can still occur. A manual visual inspection is required before commercial release, to ensure that the materials comply with the rules regarding the use of the underlying models.

Prices and packages

The current pricing page lists the five tiers – Free, Basic, Professional, Executive, and Elite – showing the benefits associated with each tier; however, it does not indicate the fixed prices for the first three paid tiers, and users are directed to contact sales for more information. The annual plan is indicated as equivalent to two months of free service, while the actual contract amount, currency, taxes, and renewal price must be confirmed on the quote or settlement page.

The price page does not indicate the amount of Credits required for each type of operation, nor does it show in detail the differences between the various pricing tiers for all functions. Before making a purchase, it is necessary to obtain written confirmation regarding how fees are charged for messages, calls, images, videos, PPTs, and data analysis.

Additional professional services

Suggestions for package selection

APIs and Integration

The Executive and Elite plans explicitly include API access, and professional services are also available to assist with API, CRM, and custom integrations. The public pages do not show all the endpoints, authentication methods, rate limiting rules, Webhook options, or development examples; therefore, it is necessary to request the current documentation from the sales or technical team before establishing integration.

• Verify whether the API is included in the quote.
• Request information on authentication, rate limiting, and error codes.
• Confirm the scope of dialogues, knowledge bases, and media interfaces.
• Check the data regions, logging, and deletion mechanisms.
• Set minimum permissions for phones, CRM, and automation.
• Verify retry, idempotency, and cost limits in the testing environment.

GitHub and the open-source status

It has not been confirmed that Kimiyi’s AI core platform, avatar engine, knowledge base system, or content generation components are released under an open-source license. The provision of APIs and the option for custom branding constitute commercial services; therefore, the products cannot be classified as open source based on this.

Privacy and data processing

The platform handles data related to registration, payments, communications, devices, cookies, usage patterns, conversations, and uploaded content. The creators of bots in the enterprise workspace can view the conversations between users and those bots in order to optimize and improve their functionality.

Users can grant permission to download documents from Google Drive to a server in order to create a bot; these documents are then used as input for the selected large language model provider. The platform states that it will not use data from Google Workspace API to train general AI or machine learning models.

• Do not upload information related to customers or employees for whom you do not have permission to handle.
• Before creating a Bot, define the conversation administrator and the scope of visibility.
• Select only the necessary documents from Google Drive.
• Remove identification documents and payment information from the knowledge file.
• Set retention rules for recruitment, phone calls, and customer service conversations.
• Explain AI identity and data processing to end-users.
• After disabling the project, apply to delete the account, files, and connections.

Which users are it suitable for

• Companies that need digital customer service representatives for their websites.
• A customer support team that aims to answer product-related questions using a knowledge base.
• Business teams that require AI-powered phone follow-ups and scheduling.
• It aims to assist recruitment departments with the initial screening of resumes and interviews.
• Office teams that need document analysis and task organization.
• Marketing professionals who create images, videos, and PPTs.
• Large enterprises that require APIs, CRM systems, and custom processes.
• On-site service industries such as hotels, retail, education, and exhibition halls.

Product advantages

• The digital avatar is combined with knowledge base Q&A.
• The code-free three-step process facilitates the quick creation of Agents.
• Covers chat, calls, recruitment, and office analytics.
• It also provides tools for images, videos, emails, and PPTs.
• The free plan allows you to start testing without a credit card.
• The enterprise plan offers APIs, a brand, and custom Avatars.
• You can purchase entry-level, technical accounts, and professional implementation services.

Main limitations

• There is no fixed publicly disclosed price for the paid packages.
• The credit consumption rates for different operations are not fully disclosed.
• The complete API documentation and throttling rules are not made publicly available.
• AI-generated responses, analyses, and content still require human verification.
• The bot creator may view the conversation data in the workspace.
• Google Drive documents may be processed by the selected model provider.
• Phone and recruitment functions have high requirements in terms of privacy and compliance.
• The core platform and model components are not open source.

Pre-deployment checklist

1. Choose a low-risk scenario to create the testing agent.
2. Remove personal information, keys, and internal secrets from the document.
3. Set identity, response scope, refusal rules, and rules for transferring to a human agent.
4. Test with real-world problems, incorrect assumptions, and sensitive issues.
5. Confirm the Credits deduction for each feature and the monthly limit.
6. Request a paid quote, as well as information on renewal, cancellation, and refund policies.
7. Check the permissions for API, CRM, phone, and Google Drive.
8. Conduct legal and fairness reviews for recruitment and telemarketing activities.
9. Disclose the AI identity and data processing arrangements to end-users.
10. After going live, random checks of conversations are conducted regularly, and the knowledge documents are updated.

Frequently Asked Questions

Is Kimiyi AI free?

A free plan is available, offering 500 Credits per month without the need to link a credit card. The free version includes 1 AI Agent, 1 administrator, chat history, 1 document, Lite image generation capabilities, and 100 products.

How much are Basic and Professional?

The current pricing page does not specify fixed amounts; for the Basic, Professional, and Executive plans, it is necessary to contact sales. Do not use outdated or third-party prices in place of the official current quotes.

Can I upload my own knowledge?

Yes. Users can upload documents or add web content to train the Agent, or they can grant permission to download documents from Google Drive for use in creating a Bot.

Is AI-powered calling supported?

It supports AI-powered phone calls, which can be used for notifications, follow-ups, scheduling appointments, and preliminary screening. Before using it, it is necessary to address issues related to user consent, recording, marketing communications, and the mechanism for withdrawing from such services.

Does Kimiyi AI provide APIs?

The Executive and Elite plans include API Access as part of their features. Detailed information on the available endpoints, call limits, and costs must be obtained from the platform.

Is Kimiyi AI open source?

It is not an open-source platform that has been verified; the availability of APIs, custom branding, and digital avatar capabilities does not mean that the core source code or models are made public.

Is it compatible with mobile devices?

The frequently asked questions on the pricing page outline the requirements for accessing the site from mobile devices and tablets, but the detailed technical specifications are not shown there. It is necessary to test both the administrator side and the visitor side on the target smartphones and tablets before actual use.

Summary

Kimiyi AI is suitable for teams that wish to quickly create artificial intelligence employees for their companies using digital avatars and knowledge bases, with the possibility of further expanding these capabilities to online customer service, phone support, recruitment, analysis, and content generation. The free version is ideal for testing concepts, while the enterprise version offers more agents, administrators, document storage space, APIs, and branding options.

When making a purchase, it is essential to verify the pricing details, the Credits rate, the scope of the API, as well as the compliance measures related to data processing and high-risk functions. The appearance of digital avatars cannot replace factual accuracy; all automatic responses, recruitment decisions, and call-handling processes must be under human supervision.