Diaxel

What is Diaxel?

Diaxel is an AI-based SMS proxy platform developed by Quantum Labs, designed to handle sales leads, customer support, qualification screening, and appointment scheduling automatically. It relies on corporate SMS as its primary means of communication; it is not a general-purpose AI chat application for individuals.

Companies can configure the identity of the agent, its business knowledge, the sequence of questions asked, and the rules for scheduling conversations, thereby enabling the system to initiate text message interactions promptly once new leads arrive. The platform emphasizes code-free setup, 24/7 operation, support for over 25 languages, and a response time of less than 3 seconds; however, the actual speed is still affected by the text messaging network, integration processes, and the load on the models.

Overview of key capabilities

Main functions

AI SMS conversations

The agent replies to potential or existing customers via text messages, using the guidelines, knowledge, and business rules set by the company. The platform’s login page indicates that the underlying technology is provided by OpenAI, but the specific models and versions are not disclosed; as a result, it is not possible to determine the length of the context or the frequency at which the models are updated.

• 24/7 response: Continue to address incoming inquiries even after the team has finished working or is busy with on-site tasks.
• Multilingual communication: The page lists over 25 languages, making it suitable for serving customers from various linguistic backgrounds.
• Context follow-up: Based on the previous response, further questions are asked regarding budget, timeline, location, or business conditions.
• Manual handling: High-value, complex, or sensitive conversations should be referred to employees to prevent agents from making commitments on their own.
• Quality boundaries: Models may misinterpret abbreviations, emergencies, or policies; companies need to establish rules for upgrades.

Lead filtering and sales follow-up

Companies can design questions based on their industry, enabling agents to collect information such as requirements, purchase timing, budget, qualifications, or coverage area through text messages. The filtered results can be imported into CRM, helping sales staff to prioritize those leads that are more suitable.

• Ad response: A text message conversation can be initiated after submitting the Meta ad form.
• Lead nurturing: Continue to follow up with contacts who are not yet ready to make a purchase, in a systematic manner.
• Text message for missed calls: Teams such as home services can automatically send text messages when a call is missed.
• Status update: Sync contacts, conversations, transactions, or opportunity stages to the supported CRM.
• Transfer to a human agent: For issues related to price negotiations, complaints, or matters beyond the scope of knowledge, pass them on to an employee.

Calendar appointments and date changes

After connecting to Google Calendar, the agent can view available times, offer alternative times to customers, and create appointment events. It can also handle confirmations and schedule changes through natural-language messages, thereby reducing the need for employees to repeatedly coordinate times.

Calendar permissions do not mean that one can read the content of all events. According to the privacy guidelines, the system uses only the available information, the calendar list, and the data necessary for creating appointments; it does not read, save, or share the content of existing events, nor does it modify or delete them.

Industrialized workflow

Current integration

The integration page explains that four existing integrations are included in each package at no additional cost, though third-party platforms may charge fees of their own. The details regarding CRM synchronization and full API permissions vary between different packages; it is necessary to check the actual scope of availability in the account before making a purchase.

Registration and configuration process

1. Register for a 14-day free trial account to check whether a credit card is still not required for the trial and to understand how it will expire.
2. Create an AI agent by entering the company name, role, tone, scope of support, and items that cannot be promised.
3. Import common questions, product information, service areas, business hours, and manual escalation rules.
4. Select a short signal code and the target language, and prepare consent forms, cancellation options, and identity information that comply with local regulations.
5. Connect to CRM, Google Calendar, or Meta Ads, granting only the minimum permissions required by the workflow.
6. Set up qualification criteria, appointment duration, available times, buffer time, and lead status mapping.
7. Use test numbers to replace the keywords for normal inquiries, rejections, schedule changes, complaints, emergencies, and cancellations.
8. After going live, monitor conversations, points, and the quality of appointments, and continuously refine the knowledge base, prompts, and criteria for transferring calls to human agents.

How is a new clue handled?

1. Potential customers submit an ad form, access the CRM, or send a text message directly to the business number.
2. Diaxel responds via text message based on the triggering conditions, stating its identity and providing the necessary method to unsubscribe.
3. The agent asks about requirements, qualifications, budget, location, and desired timeline in accordance with the business rules.
4. When the conditions are met, the available time slots in the calendar are retrieved, optional times are offered, and appointments are created.
5. Conversations, contacts, appointments, and opportunity statuses are synchronized to supported CRMs.
6. The agent sends confirmations and follow-up reminders; abnormal or sensitive issues are forwarded to a human operator.

Price and trial version

Currently, three monthly subscription plans are available: Starter, Pro, and Scale. All of these plans include options for API access and custom integration, as listed on the page. A 14-day free trial is also offered, and no credit card is required; however, the limits of the trial period, any automatic upgrades, and the availability in certain regions are subject to the terms specified on the registration page.

• The public page does not explain whether one point corresponds to one text message, one model invocation, or some other type of usage; the account’s measurement records should be taken as the reference.
• The terms allow for monthly or annual payment, with a prepayment required; the price shown on the home page is for monthly payment.
• Unless required by law, subscription fees are non-refundable; failed deductions may result in the suspension of the service.
• The platform can adjust prices with 30 days’ notice in advance; it is necessary to check the latest bill before renewing the subscription.
• SMS providers, phone numbers, third-party CRM systems, or advertising platforms may incur additional charges outside the package scope, and these should be verified separately.

API, SDK, and open-source status

All three tiers of the public pricing tables list API access options, and there is also a link to the API documentation available after logging in to the site. The product interface indicates any restrictions related to the use of Scale for full API access; therefore, different endpoints, usage rates, or advanced permissions may be subject to different pricing plans.

• Uses of API: It allows contacts, agents, conversations, or business triggers to be integrated into one’s own system; the specific endpoints need to be checked by logging in.
• Authentication and permissions: Tokens should be stored on the server side, with minimum permissions assigned to them and these permissions rotated regularly.
• Package differences: The boundaries between basic access and full access are not clearly explained on the public pages; it is necessary to verify this using a trial account.
• SDK: An official SDK has not yet been made available.
• GitHub: No official code organization or product repository has been confirmed yet.
• Open-source status: Diaxel is a commercial SaaS product; the source code of the platform has not been made available under an open license.

Supported platforms

Privacy and data security

The platform collects names, email addresses, phone numbers, billing and corporate information, as well as data related to agent interactions, conversation logs, analysis results, IP addresses, devices, cookies, and data from third-party integrations. Text messages may contain customers’ personal information; companies must determine the legal basis for collecting such data, the methods of informing customers, the duration for which it is stored, and the permissions for accessing it.

• Model improvement: General data can be used to train and improve AI after anonymization, and users have the option to opt out.
• Exception for Google: Google’s user data is not used for model training, nor is it sent to AI providers such as OpenAI.
• Calendar token: The OAuth token is stored during the connection, and it is permanently deleted as soon as the integration is disconnected.
• Calendar cache: The page specifies that cached calendar data is not retained after the session ends.
• Encryption: Google Calendar tokens are encrypted using AES-256 in a static manner, and are transmitted via TLS version 1.2 or higher.
• Third parties: The services may involve Stripe, Twilio, Resend, cloud services, analytics, and other integration partners.
• User rights: Users can request access to, correction of, deletion of, withdrawal from processing, and export of their personal data.
• Compliance statement: The page claims to comply with regulations such as GDPR and CCPA, but companies still need to assess the regulations applicable to their industry as well as those related to text messages.

SMS compliance and security settings

• Obtain explicit consent required by applicable laws before sending, and keep record of the time, method, and text of such consent.
• Clearly identify the enterprise and the automated agent in the conversation, and provide an effective way to unsubscribe.
• Establish silent periods, frequency limits, and block lists to prevent harassment and repeated contacts.
• In medical, financial, insurance, or legal services, do not allow agents to send unverified, sensitive conclusions or commitments.
• Restrict CRM and calendar permissions, and implement strict controls on exports, API tokens, and administrator accounts.
• Regularly conduct random checks on model responses, incorrect appointments, failed messages, and records of manual intervention.

Suitable for users and scenarios

• Real estate agent: Respond promptly to ads and property listings, screen potential buyers, and schedule viewings.
• Home service team: Sends replies to missed calls, collects information about faults, and arranges home visits.
• Dental practices and scheduled-service stores: Send reminders, fill in any gaps due to cancellations, and re-engage customers who have not made appointments for a long time.
• Insurance and solar energy sales: Quickly filter advertising leads and schedule consultations.
• Agent: Configure SMS workflows for multiple clients within the GoHighLevel sub-account.
• Teams that already use HubSpot: Sync conversations, contacts, and opportunities to the existing sales pipeline.

Advantages

• By focusing on SMS clues and appointments, the workflow is more structured than that of generic chatbots.
• The existing native integrations with HubSpot, GoHighLevel, Google Calendar, and Meta Ads help reduce the need for additional tools.
• There are clear tiered packages ranging from single user to unlimited agents, facilitating expansion according to business volume.
• It supports multiple languages and operates 24/7, making it suitable for new leads from different time zones or during off-hours.
• The uses of Google Calendar data, as well as the rules for deleting tokens and encrypting them, are described in more detail.

Restrictions and Precautions

• The public page does not specify the conversion rate for points, making it difficult to estimate the cost of a single text message or a single appointment based solely on the monthly fee.
• API access is generally listed in the price table, but the scope of the full API package still requires verification upon login.
• Salesforce, Calendly, ServiceTitan, Housecall Pro, and Slack are still in the planning stage.
• The specific OpenAI models, context length, maximum size of the knowledge base, and model update strategy have not yet been made public.
• The delivery of text messages, the speed of response, and the conversion results are influenced by the service provider, the reputation of the number, customer consent, and the business processes in place.
• General conversation data can be used to improve models, while for sensitive operations it is necessary to first set up an exit mechanism and confirm the data protocol.
• In principle, fees are non-refundable; annual fees, excess charges, number-related costs, and third-party fees must be confirmed prior to settlement.

Frequently Asked Questions

Is Diaxel a voice phone robot?

The core component at present is the AI SMS agent, which is used to handle sales and customer service conversations via text messages. An unanswered call can trigger a reply message, but this does not mean that the agent conducts voice calls directly.

Is there a free version of Diaxel?

No permanent free plan has been identified. Currently, a 14-day free trial is available; no credit card is required. The amount allowed during the trial and its expiration status are subject to the information displayed on the registration page.

Is one point equal to one text message?

The public page does not specify the rules for converting points, so it cannot be assumed that one point equals one text message. When assessing the cost, it is necessary to check the actual deductions in the trial account.

Which CRMs can be connected?

Currently, HubSpot and GoHighLevel are available; Scale also offers CRM synchronization. Salesforce is still part of future plans.

Can reservations be made automatically?

It is possible to connect to Google Calendar to check available times, create appointments, and handle confirmations or schedule changes. Businesses should still set operating hours, buffer times, and rules for manually dealing with exceptions.

Will the content from Google Calendar be used for training?

No. The privacy policy explicitly excludes Google’s user data, stating that the content of existing events will not be read, stored, shared, or handed over to AI providers.

Are ordinary text message conversations used for training?

Private text enables model training and improvement using anonymized data, and it provides an option to opt out. Companies that handle sensitive customer data should set up the options for opting out and verify the relevant contracts before going live.

Does Diaxel offer a public API?

The package page lists the APIs; access to the documentation requires login, and the interface indicates that a Scale subscription might be necessary for full access. The specific endpoints, rates, and permissions associated with each package should be verified using a trial account.

Is Diaxel open source?

The open-source nature of this platform has not been verified, nor has an official GitHub repository or public SDK been confirmed; it should therefore be considered a commercial hosting service.

Summary

Diaxel is suitable for service-based businesses that rely on text messages for acquiring customers, conducting qualification checks, and scheduling appointments, especially those that are already using HubSpot, GoHighLevel, Google Calendar, or Meta Ads. During the trial period, it is important to monitor factors such as points consumed, delivery rate of text messages, quality of transfers to human agents, API permissions, and data deletion settings.