Arivix

What is Arivix?

Arivix is an all-channel AI agent platform designed for corporate clients’ communication needs. Teams can create voice and text agents that are capable of making and receiving calls, handling WhatsApp messages, sending text messages, and performing background tasks.

It not only generates responses, but also brings number management, workflow orchestration, system integration, manual escalation, and conversation analysis under one platform. Common uses include filtering sales leads, scheduling appointments, providing customer service, handling front-office tasks, collecting payments, and retrieving business information.

The main functions of Arivix

Natural Language Agent Builder

Users can describe the responsibilities, steps, and boundaries of an agent using natural language, and they can also adjust the workflow via a visual canvas. The platform supports both single-agent and multi-agent collaboration, and it allows developers to integrate code and external systems as well.

Omni-channel deployment

The same set of agent configurations can be used for voice, WhatsApp, SMS, and RCS channels, thereby reducing the need to develop logic repeatedly for each channel. However, different channels still have their own requirements regarding numbers, template approval, as well as regulations imposed by carriers and local authorities.

• Voice: Handles incoming and outgoing calls.
• WhatsApp: Supports conversation workflows and related calling features.
• SMS: Send trigger-based messages and receive two-way responses.
• RCS: Offers a messaging experience that includes brand elements and rich media content.

HTTP actions and system integration

Agents can use HTTP requests to call internal or external APIs of an enterprise, in order to query orders, create tickets, schedule appointments, or update customer information. Plans starting with Startup offer API, Webhook, and CRM integration capabilities as well.

Smart switch to human agent

When the issue falls outside the scope of authorized handling, the user’s emotions escalate, or business rules are triggered, the system can transfer the session to a human operator. The context of the conversation and any information that has been collected are retained during this transfer, thereby avoiding the need for the user to repeat their explanations.

Virtual number management

The platform provides tools for purchasing, assigning, and managing virtual numbers, making it easy to assign communication numbers to different countries, teams, or agents. Numbers, SIP accounts, and dedicated communication resources may incur separate fees and are subject to local regulatory constraints.

BI and dialogue analysis

Arivix converts calls and messages into analyzable data, revealing intentions, emotions, disconnections, resolution rates, and conversion funnels. Teams can use this information to identify points of failure in the process and optimize prompts, routing rules, and sales scripts.

Aria built-in assistant

Aria is an operational assistant within the platform; it can answer operational questions based on workspaces, agents, and data. It helps in identifying failed tool calls, creating new processes, modifying agent configurations, and extracting analysis results.

Multilingual and model integration

The official website states that multi-language voice support is available, and it lists OpenAI, Gemini, Claude, AWS Bedrock, Deepgram as well as various other voice technologies. The actual models, voices, and the list of supported countries and languages need to be checked individually within the account.

Which companies are suitable for Arivix?

• An enterprise reception desk that needs to be available 24/7 to handle inquiries and perform automatic routing.
• A sales team that is capable of automatically filtering leads, scheduling demonstrations, and entering data into the CRM.
• Medical and service providers that handle appointments, reminders, rescheduling, and common issues.
• Multinational teams that require unified management of calls, WhatsApp messages, and text messages.
• E-commerce platforms that aim to handle order inquiries, shopping recommendations, and abandoned cart recovery automatically.
• Customer service and operations teams that need to extract business metrics from large amounts of conversations.

Arivix Usage Guide

1. First, select a process with a clear scope, such as appointment confirmation or qualification assessment of leads.
2. Register a workspace and choose between a trial or paid plan, then check the prices on the payment page.
3. Use natural language to clearly specify the agent’s goals, permitted actions, prohibited actions, and the conditions under which it should be handed over to a human.
4. Connect to knowledge repositories, CRM systems, calendars, or business APIs, and restrict the permissions for each tool.
5. Configure voice, WhatsApp, or SMS channels and complete the verification required for the number and templates.
6. Test the process using normal, blurred, angry, silent, and malicious inputs.
7. Set rules for manual upgrades, retry on failure, call termination, and handling of sensitive information.
8. After going live with a low data volume, check the analysis panel and continue to optimize based on the disconnection rate and resolution rate.

Suggestions for agent design

• Provide the agent with only one clear business goal at a time, to avoid unlimited and open-ended permissions.
• Authentication and secondary confirmation are carried out before performing payments, cancellations, refunds, or making changes to information.
• Forvoluntary switching to manual mode is required in cases involving medical, legal, financial, and personnel decisions.
• Set parameter allowlists, timeout settings, and idempotency controls for API actions.
• Regularly take samples of calls to listen to them and verify that the transcriptions, the facts presented, and the tone are appropriate.

The advantages of Arivix

• A single setup covers voice and multiple messaging channels.
• Natural language orchestration lowers the barrier for non-developers to create processes.
• HTTP actions, APIs, Webhooks, and CRM connections enable the execution of actual business tasks.
• Smart handoff to a human can retain context, improving the transfer of complex issues.
• It includes built-in dialogue analysis and BI tools, which facilitate the extraction of operational metrics from calls.
• Different packages offer combinations of data allowances and overage charges, making them suitable for gradual expansion.

Usage restrictions and precautions

• Voice recognition, emotion analysis, and intent classification can all make mistakes, and they cannot completely replace human supervision.
• Telephones, WhatsApp, SMS, and RCS are subject to national regulations, carrier rules, and marketing compliance requirements.
• Models, voice, numbers, and messaging channels may incur different usage fees.
• Restrictions imposed by third-party CRMs or APIs can cause actions to fail, and the platform’s refund policy generally does not cover such compatibility issues.
• The prices shown on the official website’s marketing page and registration page do not match; it is not possible to rely solely on the figures presented on the promotional pages.
• When it comes to recording and transcribing, it is necessary to inform the participants in the conversation or obtain their consent.

Arivix price

The following shows the monthly payment option in dollars as displayed in the current registration process as of August 26, 2026; the prices do not include taxes. The homepage of the official website presents another set of options: 100 dollars, 249 dollars, and custom plans. These figures differ from those shown above, so it is necessary to refer to the final confirmation page on the account before making any payment.

Pilot offers a 14-day free trial, basic analysis, and email support; Startup adds API, Webhook, CRM integration, as well as longer analysis history; Growth provides more numbers, workspaces, agents, export options, priority support, and SLAs.

On the registration page, there are also differences in the summaries of certain free credits and their expiration dates, as well as in the list of available functions. The cost of numbers, short codes, SIP services, dedicated computing resources, any excess usage, and taxes may vary; it is necessary to check the total cost on the sales or billing page.

Cancellation and refund

According to the official refund policy, subscription fees are generally not refundable; after cancellation, the service can still be used until the end of the current payment period, and no proportional refund for unused days is provided. Usage credits are also usually not refundable, with whether they are carried over depending on the specific corporate agreement.

Resources such as phone numbers, SIP addresses, and dedicated hardware cannot be refunded once configuration has begun. Users can cancel the service through the console; in case of technical billing errors, they can contact the support team to request a review.

Data and Privacy

Arivix handles account information, technical logs, call recordings, and transcripts of conversations. According to its official privacy policy, customers retain ownership of their conversation data; the platform does not sell this data nor uses it to train models.

Data retention can be set according to account policies, ranging from immediate deletion to 30 days, and it can be removed from the processing layer via Webhook after delivery. While encryption of data during transmission and in static storage is guaranteed by the platform, companies should still verify the sub-processors, data locations, and contractual commitments.

Is Arivix open source?

Arivix is a commercial platform for hosting AI agents; no official version of a complete orchestration engine, communication infrastructure, or console source code has been made available. The fact that it supports third-party models and open APIs does not mean that the platform itself is open source.

Frequently Asked Questions

Can Arivix be tried out for free?

The current registration page indicates a 14-day free trial as part of the Pilot program; the official website also states that it is not necessary to have a credit card to get started. Whether a payment method is required and what the limits of the trial are depend on the registration process.

Which channels does Arivix support?

The official website highlights voice, WhatsApp, SMS, and RCS; the same agent logic can be deployed across multiple channels.

Can Arivix be connected to a CRM?

Yes. Plans starting with Startup and higher include CRM integration, APIs, and Webhooks; it is also possible to call other business systems via HTTP requests.

Why does Arivix have two sets of prices?

The marketing homepage is not updated in sync with the current registration page. This article takes the registration process as the main reference, but the actual purchase should be based on the final settlement confirmation page of the account.

Can I get a refund if I cancel Arivix?

Subscription fees are generally not refundable; after cancellation, they can still be used until the end of the payment cycle. Unused points and configured communication resources are also usually not refundable.

Does Arivix use conversations to train models?

The official privacy policy states that customer conversations will not be used to train models, nor will such conversation data be sold. Enterprise users should still verify the terms of the third-party models and sub-processors they choose.