AI Agent Automation Across 12+ Channels

What is UChat?

UChat is a code-free, multi-channel AI Agent and chat automation platform that helps businesses manage sales, customer service, and lead generation across social media, websites, text messages, and voice channels.

The platform uses a drag-and-drop workflow editor to organize conversations, business actions, and manual interventions. The official website states that it supports more than 15 different channels, which is more than the 12 channels mentioned in the title of the old page.

Main functions of UChat

1. Building visual process flows

Users can drag and drop messages, buttons, conditions, variables, requests, and ticket nodes to create automation. Non-technical users can handle common workflows, while developers can use JavaScript, external requests, and Mini Apps to enhance functionality.

2. Multi-model AI Agent

The AI Hub can be connected to models such as OpenAI, Claude, Google Gemini, xAI, DeepSeek, and Coze. AI Functions enable these models to query data, invoke business actions, and trigger processes within conversations.

3. Multi-channel distribution

The official listed channels include Web Chat, Facebook Messenger, WhatsApp, Instagram, Telegram, Viber, SMS, Voice, WeChat, Line, Slack, VK, Intercom, and JivoChat, among others.

4. Sales and lead automation

Robots can answer questions about products, identify potential customers, send personalized follow-ups, recover abandoned purchases, and arrange appointments. When payments or formal commitments are involved, verification and human confirmation should be implemented.

5. Customer service and manual takeover

When AI is unable to resolve complex issues, the entire context can be forwarded to online customer service. Team members can handle conversations in a unified inbox and follow up with customers via mobile devices.

6. CRM and tickets

Kanban boards are used for assigning, filtering, and tracking customer or support requests; tickets can have assigned owners, priorities, and status levels. They are suitable for basic customer management, but they do not necessarily replace a full CRM or customer service system.

7. Broadcasting and Templates

The platform allows for the sending of broadcasts to eligible users, and it provides pre-made workflow templates. Different channels have varying rules regarding marketing messages, template approval, and user consent.

8. Integration and APIs

UChat can be connected to Shopify, HubSpot, Zapier, Stripe, Calendly, Google Sheets, and MCP servers, and it offers public APIs. The available actions depend on the permissions of the respective channels as well as the third-party accounts.

9. White-labeling and reselling

The Partner program is intended for marketing agencies; they can use their own domain names, brands, interfaces, and pricing structures, as well as establish their own processes for client onboarding and billing. Partners are responsible for providing customer support and ensuring compliance.

Which users are it suitable for

• Companies that need to manage WhatsApp, Instagram, Messenger, and website inquiries in a unified manner.
• Teams that wish to automate tasks such as appointment scheduling, lead filtering, order notifications, and after-sales inquiries.
• Non-technical operations staff who wish to create AI customer service systems using visual workflows.
• A support team that requires human customer service intervention, as well as capabilities for handling tickets and mobile requests.
• Marketing agencies that wish to sell chat automation services to customers under their own brand.

Price and package comparison

As of August 24, 2026, the package comparison table on UChat’s pricing page shows the monthly fees as follows. The promotional offers and discounted prices listed on the page may change; therefore, it is necessary to refer to the currency, subscription period, and taxes displayed on the settlement page before making a payment.

New accounts receive a 14-day trial period with full professional features, without the need for a bank card. The annual payment option states that one month’s fee can be waived, but the actual amount due for an annual payment should be confirmed with the support team.

Scaling and third-party fees

• Bot users refer to contacts who interact with robots; they are not members of the backend team, and they are included in the total count of contacts.
• When the limit set for the plan is exceeded, automatic scaling up may occur with associated charges; therefore, it is necessary to set a limit or remove invalid users.
• Channels such as SMS, Voice, and WhatsApp may incur fees from the service providers or platforms.
• When connecting to a custom model’s API key, the Token and model calls are billed by the service provider.
• Refunds are only available within the 7-day period of the first subscription month, and a 10% transaction fee may be deducted.

Tutorial on setting up AI customer service

1. Register an account and use the 14-day trial to create a test robot.
2. Choose a website or test a social media account; do not connect to all production channels right away.
3. Organize common questions, product information, upgrade requirements, and content that prohibits automated responses.
4. Create nodes for welcome, intent recognition, response, and conclusion in the visual editor.
5. Connect the required models and restrict the Functions and external systems that can be called.
6. Add a manual takeover node, preserving the user’s questions, variables, and the context of previous conversations.
7. Test normal questions, questions without answers, prompt injection, and requests for sensitive data.
8. Configure working hours, customer service staff, ticket priorities, and failure notifications.
9. After a limited rollout, check the resolution rate, the percentage of cases forwarded to human agents, the costs involved, and user feedback.

Steps for launching across all channels

1. Verify individually the corporate accounts, templates, and permission requirements for each channel.
2. Unify the contact fields, while retaining the channel source and user consent records.
3. Adjust the message length, buttons, media, and reply window for different channels.
4. Calculate the cost per message or per minute for WhatsApp, SMS, and Voice.
5. Set options for unsubscribing from marketing broadcasts and limiting their frequency.
6. Launch one channel first to verify data synchronization, and then replicate it to other channels.
7. Implement mechanisms for merging duplicate contacts, retrying failed attempts, and removing duplicate messages.
8. Continuously monitor changes in channel policies and account quality.

Product advantages

• It covers more than 15 types of communication channels, including chat, social networking, messaging, and voice calls.
• The drag-and-drop process takes into account the needs of both code-free users and those who require JavaScript extensions.
• It supports multiple large models and allows AI to initiate real-time business actions.
• Manual intervention, CRM, ticketing systems, and mobile solutions together form a comprehensive customer service framework.
• The free plan and 14-day professional trial reduce the barriers to verification.
• The Partner program offers white-labeling and reselling capabilities.

Usage restrictions and precautions

• 15+ channels does not mean that every feature is available in all of them.
• Contacts are counted based on all Bot users, and cumulative growth over time may result in additional costs for scaling.
• Third-party costs for calls, text messages, WhatsApp, and model APIs are not included in the monthly fee.
• AI may produce incorrect content or carry out erroneous actions; high-risk processes require manual verification.
• Automatic scaling can result in unexpected charges; it is therefore necessary to set up reminders, limits, and cleanup rules.
• White-label partners are responsible for handling customer contracts, support, and data-related matters on their own.
• Different channels may restrict broadcasting, templates, user data, and automated replies.

Privacy and security recommendations

UChat handles contact information, messages, orders, tickets, as well as data from external integrations. Enterprises should establish privacy notices, legal bases, retention periods, and data access procedures based on the channels used and the regions in which they operate.

• Only the data required to resolve the dialogue is sent to the external model.
• Keys, payment details, and identification documents should not be stored in ordinary variables or logs.
• Configure the minimum permissions for backend members and promptly revoke accounts of employees who have left the company.
• When it comes to health information, do not rely solely on marketing pages to determine whether HIPAA applies; instead, sign the necessary agreements.
• Before making a purchase, verify the data location, backups, deletion procedures, sub-processors, and event response plans.
• It provides users with options to unsubscribe, access customer service, and view or delete their data.

API and open-source status

UChat offers a public API that enables manipulation of objects such as processes, user fields, bot fields, AI Hub, and groups. When using it, it is necessary to protect the keys, restrict permissions, and handle issues related to rate limiting, timeouts, and duplicate requests.

The main platform does not come with an open-source license. The language translation files or example repositories available on the official GitHub account do not prove that the UChat platform is open-source; therefore, this product should be classified as a proprietary commercial service.

Frequently Asked Questions

Is UChat free?

There is a permanent free plan that includes 1 robot, 200 Bot users, and 1 member; new accounts also get 14 days of trial access to professional features.

How much is the Business plan?

The current package comparison table shows a cost of $15 per month, including 1 robot, 1,000 Bot users, and 5 members.

Which AI models are supported?

The official website lists connections to OpenAI, Claude, Gemini, xAI, DeepSeek, and Coze; the specific models and functions may vary.

What happens if the limit on contacts is exceeded?

The platform may automatically scale up and charge additional fees; it is also possible to set up processes to remove invalid users or to limit the number of users.

Is UChat an open-source tool?

No. Making the API, templates, and translation repositories available publicly does not mean that the source code of the main platform is made public as well.

Summary

UChat is suitable for teams that wish to establish unified AI-driven sales and customer service processes across various social and messaging platforms. When making a choice, in addition to the monthly fee, it is necessary to take into account the costs associated with expanding the number of contacts, handling messages from different channels, using various models, and managing the platform under a custom brand; moreover, human intervention should be used to manage high-risk conversations.