Asklo AI

What is Asklo AI?

Asklo AI is a conversational Q&A assistant designed for the product detail pages of e-commerce sites; it is operated by the Finnish company Klevu Oy. By utilizing the description, specifications, attributes of the products as well as any additional information provided by the sellers, it can answer shoppers’ questions regarding features, sizes, delivery, returns, and warranties in real time.

Asklo is not a universal customer service robot designed for use in all types of businesses, nor does it search the entire Internet for answers. It focuses on the products that shoppers are currently looking at, with the aim of reducing the difficulties associated with finding information, minimizing repeated inquiries, and helping users make purchasing decisions.

The main functions of Asklo AI

Real-time Q&A on product pages

Shoppers can ask natural-language questions directly on the product details page and follow up with additional inquiries. The system prioritizes using the information available about the product to generate responses, thereby reducing the need for users to leave the page in order to find specifications or policies.

Live FAQs

Asklo can display common questions on the product page, offering users suggested questions as well as existing answers. Sellers can edit these answers to prevent incorrect information from being shown repeatedly.

Custom intent

Businesses can set specific instructions for topics such as returns, promotions, delivery, installment payments, and price matching. When the system detects such intentions, it responds according to the rules provided by the business or directs the user to manual support.

Multilingual support and interface customization

The component can respond fluently in multiple languages, and it allows for customizing the text on buttons, the titles of pop-ups, input prompts, and the send button. Advanced versions also enable the removal of the default Asklo brand logo.

Product Q&A Analysis

Asklo Hub displays popular questions, user interactions, and product performance, helping teams identify any missing information on the product pages. Sellers can use this information to improve the product descriptions, specifications, shipping details, and FAQs.

Checkout attribution

The platform can link purchase events to interactions with Asklo through checkout tracking, thereby allowing an assessment of the impact of those components on conversion rates. Shopify offers one-click integration that automatically adds the necessary scripts; manual integration with other platforms usually requires configuring event codes on the purchase completion page.

Integration of product data with Klevu

Asklo can read the product and variant fields of Shopify, as well as its product Metafields. Stores that are not part of Shopify can also be connected to an existing Klevu product catalog, but this requires a valid Klevu subscription and API key.

Which e-commerce platforms are supported?

• Shopify and Shopify Plus can be installed with a single click, via authorization and theme selection.
• Shopify themes that are not compatible with one-click installation can have components and scripts added manually.
• BigCommerce has its own official integration guide.
• Other e-commerce platforms can create components of the Other type and connect to them using a unique Widget ID.
• Businesses that already have a Klevu catalog can use their product data as a source for responses.

Asklo AI Integration Tutorial

1. Register for an Asklo account and choose a trial option or a package that suits your volume of requests.
2. Create a component in the Asklo Hub, and select Shopify, BigCommerce, or Other as the platform.
3. Connect to the store or, following the setup instructions, place the component code on the product details page.
4. Verify that the product ID, language, title, description, price, variants, and inventory fields are entered correctly.
5. Add the Metafields and other product information that need to be referenced.
6. Set custom intents for returns, shipping, promotions, and price matching.
7. Adjust the text, color, position of components and any suggestions to ensure they are in line with the brand experience.
8. Use multiple real products to test specifications, stockouts, warranty, and policy issues.
9. When attribution conversion is required, check that the settlement event has been sent correctly, and that the amount and currency are accurate.
10. After going live, regularly check popular questions and update product data and answers.

How is a single request calculated?

The official help center defines a request as an interaction initiated by a shopper through the Asklo component. Each question or message is counted as one separate request; therefore, a shopping process that involves multiple follow-up questions may consume multiple quota units.

Which businesses are suitable?

• Shopify and BigCommerce stores with complex product specifications and numerous pre-sales issues.
• E-commerce brands that aim to reduce the number of tickets and phone calls directed to their customer service teams.
• Operational teams that need to identify gaps in product offerings by analyzing customer issues.
• A team that aims to measure the growing relationship between product-related questions and inquiries and final purchases.
• Retailers who already have a Klevu product catalog and wish to add question-and-answer features.

The advantages of Asklo AI

• Focusing on the product details page, the responses provided are more precise given the context, as compared to those from general customer service.
• Shopify offers one-click integration, while other platforms provide code-based integration options as well.
• Businesses can edit the answers and use custom intents to address policy-related questions.
• It offers popular FAQs, real-time analysis, and checkout attribution.
• Supports multiple languages, interface text, and brand settings.
• The free tier is suitable for testing with low traffic volumes, and the price of the fixed package is publicly available.

Usage restrictions and precautions

• The quality of the responses depends on whether the product description, its attributes, and the information provided by the seller are accurate.
• Each message from a shopper can consume one request, and multiple rounds of follow-up questions will deplete the quota more quickly.
• Asklo will not automatically obtain information on inventory, orders, or store systems that have not been entered.
• Integration methods other than Shopify involve front-end code and checkout processes, and usually require developers.
• Checkout attribution relies on scripts and identifiers, and cannot be directly equated with rigorous incremental conversion experiments.
• AI may generate inaccurate responses regarding warranties, compatibility, or policies, and businesses must continuously review them.
• The support methods, brand removal options, and advanced features vary among different packages.

Asklo AI price

The following is the monthly plan made available on the official website as of August 26, 2026; the page also provides access to a 7-day trial period. The prices do not include any possible taxes and fees, and the requirements specific to businesses, any additional charges, as well as the final terms and conditions are specified on the registration or settlement page.

The official website classifies Free as a pay-as-you-go option, while Growth, Advanced, and Elite are listed as fixed monthly subscription plans. The fixed plans are billed on a monthly basis, whereas the terms of service state that the pay-as-you-go option can be canceled immediately; it is necessary to understand the rules regarding additional requests before making a choice.

Data and Privacy

The privacy policy states that Asklo handles account names, email addresses, usernames, authentication details, billing addresses, as well as device and usage data. Payment information is processed by Stripe, and the platform may also use cookies and related technologies.

Issues encountered by shoppers within the component, their interactions, and the reasons behind their purchases are all data that requires careful evaluation. Businesses should describe this component in their privacy policies, clarify the legal basis for its use, specify the retention period, address matters related to cross-border data transfer, as well as third-party models and sub-processors; they should also avoid including sensitive information in product-related questions and answers.

Privacy check before going live

• Read the appendix on data processing, the list of sub-processors, and the instructions regarding buyer data.
• Verify that the issue details, session identifier, product information, and payment details are all recorded properly.
• The analysis and attribution scripts are explained in the Cookie and Privacy notice.
• Do not send payment cards, health-related information, or any other sensitive data to the Q&A component.
• Restrict the permissions of Asklo Hub accounts and regularly audit accounts of employees who have left the company.

Is Asklo AI open source?

No official open-source repositories for Asklo’s full suite of services, its AI-based Q&A backend, or its Hub have been found; therefore it should be considered a commercial, closed-source product. The publicly available front-end embedding code merely indicates the way in which it can be integrated, and it does not mean that the models, server-side components, or data processing logic are open source.

Frequently Asked Questions

Is Asklo AI a universal customer service robot?

No. It is primarily integrated into the product details page, where it answers questions that arise before a purchase based on the information available about the product; its focus is on explaining the product, facilitating interaction, and driving conversions.

Does Asklo AI support Shopify?

Supported. Shopify and Shopify Plus allow for one-click installation; in cases where the theme is not compatible, it is possible to add the components manually following the official guidelines.

Can Asklo AI be used for free?

The Free plan costs $0 and includes 30 requests per month. The official website also offers a 7-day trial period; the specific benefits of this trial are detailed on the registration page.

What is one of Asklo’s requests?

Each question or message sent by a shopper within a component is counted as one request; successive inquiries typically consume quota separately.

Can Asklo AI remove brand identifiers?

It is possible, but the official help center states that this option is intended for the Advanced, Elite, or Enterprise plans; lower-tier plans display the Asklo brand by default.

Is Asklo AI open source?

No official, complete open-source repository has been identified. The code snippets embedded on the product pages do not constitute an open source version of the Asklo platform or its AI backend.