Livesquare

What is Livesquare?

Livesquare is a digital marketing and lead generation agency based in Bangalore, India, offering services such as advertising, SEO, online customer service, and AI chatbots.

Current AI robots provide customized services for businesses in terms of dialogue management, lead screening, scheduling, and handling tasks that require human intervention; they are not general-purpose robot software that can be registered using self-service methods.

Main functions

Answering, filtering, and scheduling

• The robot initiates a conversation based on the visitor’s intentions, asking about the budget, timeline, and specific requirements, thereby transforming ordinary inquiries into structured leads.
• Common questions can be answered, eligibility checks can be carried out, and appointment dates can be scheduled within a single conversation, thereby reducing the need for back-and-forth emails.
• The phone number can be verified before the lead is marked as valid, and the name, contact information, intended response, as well as the context of the page and advertising campaign are all uploaded to the CRM.

Approve answers and manual takeover

• Companies first approve high-risk elements such as prices, policies, and product statements; the robot can only respond within the scope of this approved set of answers.
• When the question falls outside the scope of approval, the robot does not guess an answer; instead, it indicates that human intervention is required and asks for contact information.
• Each conversation stream can have a manual exit option; when the task is taken over, a complete transcript is provided, allowing the customer service agent to continue the communication based on the existing context.

Multiple channels and continuous optimization

• The same conversation flow can be deployed on corporate websites and WhatsApp, and the filtered results can be sent to a CRM via Webhook or used to send alerts to sales teams.
• Multilingual conversation is supported; it is specified that mixed expressions in Hindi and English can be processed, with the specific languages to be confirmed during project setup.
• After going live, the team reads the transcripts of actual conversations and adjusts the questions, branches, and answer sets based on visitors’ pauses, exits, and conversion rates.

Support channels and integration

Implementation process

1. The team is familiar with the product, target customers, and the criteria for identifying effective leads; it also compiles a list of frequently asked questions by customers along with the logic used for sales screening.
2. Design qualification questions such as the start of the dialogue, intent branches, budget, and timeline, while also determining the conditions under which manual intervention is required.
3. Customers approve each price, policy, and statement answer individually, thereby fixing the responses available in a controlled database of answers.
4. Deploy to websites and the required messaging channels, connecting calendars, CRM systems, Webhooks, and sales notifications.
5. After going live, check the actual transcription and conversion data, and continuously adjust the processes, answers, and routing rules.

Suitable for users and scenarios

• Teams in real estate, technology, manufacturing, education, healthcare, and e-commerce need to handle inquiries from potential clients outside working hours.
• Marketing teams that run ads on Google, Meta, or LinkedIn need to convert visitors to their landing pages into leads that can be followed up on.
• Sales teams that use CRM and scheduling calendars need to retain activity attribution, visitor responses, and the full context of conversations.
• Industries concerned that robots might fabricate prices or policies can reduce risks by using a database of approved responses and requiring manual intervention when necessary.

Prices and business terms

The standard packages, free versions, trial quotas, or pricing based on the number of messages are not yet available publicly; the scope of cooperation is determined by a separate written agreement.

When requesting a quote, it is necessary to clarify the one-time implementation costs, ongoing operation costs, messaging channel fees, third-party CRM or calendar fees, as well as the service level agreements and conditions for termination.

API, SDK, and open-source status

Livesquare provides webhooks and system integrations for its customers, but it has not yet made available public API documentation, SDKs, sample projects, or limits on usage intended for developers.

The product’s source code, license, or self-deployable version have not been made public yet; therefore, this customized service cannot be considered open-source software.

Privacy, security, and commercial considerations

• The robot handles visitor inquiries, contact information, phone numbers, answers to questions, home pages, and conversation transcripts, and can pass this data on to the customer’s CRM system or to human support staff.
• Livesquare states that it does not sell personal information, and the information shared during inquiries or partnerships is treated as confidential data.
• The data retention period, data storage locations, encryption details, sub-processors, security certifications, and deletion timelines are not yet public; these aspects should be specified in the contract when personal data is involved.
• Customers need to establish appropriate mechanisms for notification, consent, permissions, and deletion for lead collection, WhatsApp messages, ad attribution, and CRM synchronization.

Advantages and usage limitations

Main advantages

• It connects marketing campaigns, landing page interactions, lead filtering, scheduling, and CRM functionalities into a single process, making it suitable for teams that place emphasis on converting leads into customers.
• Customer approval of the answer bank and the possibility of manual intervention at any time reduce the risk of robots generating fake prices, policies, or statements.

Usage restrictions

• This service requires team efforts for research, design, deployment, and ongoing optimization; it is not suitable for users who wish to register immediately and set everything up on their own.
• Numbers such as the automatic resolution rate and reservation rate on the page are indicated as approximate ranges; they are not customer data nor guarantees for any individual deployment.
• The actual effectiveness is influenced by the quality of traffic, the design of conversations, the answer database, the value of the product, and follow-up sales efforts; it needs to be continuously assessed using CRM conversion data.

Summary

Livesquare is suitable for companies that wish to have a professional team build and manage AI-based lead generation robots, especially those that already have advertising traffic, CRM systems, and manual sales processes in place.

Before signing the contract, a written plan should be used to confirm the language, distribution channels, integration methods, pricing, service levels, data-related obligations, manual intervention, and data handling after termination.